On July, 16, 2017, I ordered a large hand tossed at 4:55 p.m. in the evening. I was told that it would be a 35 minute wait for delivery. I was perfectly fine with that. At 5:40 p.m., I called to check on the status of our pizza. The young man who answered stated it left 5 minutes ago. I told him that I will check the temperature when it arrives. I will not by a cold pizza. He stated that was fine. I asked him to inform his supervisor. At 5:47 p.m., the pizza was delivered, the young man who delivered the pizza handed me the receipt and asked me to sign it. I asked the young man when did you leave the store with the pizza. He responded just now. I stated I called at 5:40 p.m. and I was told it left 5 minutes ago (5:35 p.m.) He stated that he didn't know why I was told that and he is just the delivery guy. I asked him again, and not to lie, when did it leave the store. He again said just now. I asked him to pull the pizza out, which he complied. I opened the box, and immediately noticed that two pieces of pizza each had a bite taken out of them (I could see the teeth marks) (I should have taken a picture but my phone was down stairs). I asked the driver what was that. He stated he didn't know. I told him that I refuse to buy a pizza that someone has already taken bites from. The driver stated that was fine. I told him that I was going to call his supervisor and tell him that I was not going to buy the pizza and I will never order from them again. At 5:52 p.m., I called and talked to the supervisor Zach. I stated what happened. I told him that I was not going to buy the pizza and I will never order from them again. Zach reverse the charges, and stated that he will have a voided receipt delivered within 5 minutes. I told Zach to put it in between the door because I was going to drive to Domino's and buy a pizza there. Which I did. Upon my return home, my wife told me that the voided receipt had not been delivered yet. We enjoyed our hot, fresh Domino's pizza and at 7:01 p.m., I called the store and Zach answered the phone. I asked for two things, 1. where was my voided receipt and 2. I wanted the owners number. Zach stated that the driver said that the receipt had been delivered. I stated that we have been watch out the window and have check inside the door. No receipt. Zach stated that he will have another one delivered. He then refused to give me the owners number however he will take my contact information and have the owners call me. I gave my info to Zach. At 7:12 p.m. the receipt was delivered.
Personally i love their pizza more then any other pizza place and for the quality it is defently worth the wait.
Dipping sauce was rotten! Dangerous practices at this establishment.
Opened up few mniutes early for me. Very nice folks.
Domino's, you now have our business..... carry out only!
We have had 4 issues with this store. Three of the four were quickly resolved however, this time, after seeing bites taken out of the pizza, that was the most unprofessional ordeal I have experienced and with zero resolution. If I owned that store, I would have cleaned house that night. Hence why I will never order from them again.
Got violently ill off their "Meaty Marinara pasta" in 2015, advise to stay away.
Pizza Hut is a US Meal Delivery based in Owatonna, Minnesota. Pizza Hut is located at 105 S Oak Ave, Owatonna, MN 55060, USA.
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