Called from a different health facility to obtain records. Phone staff was incredibly rude and transferred me to at least 3-4 people. Each of the person I was transferred to, quickly dismissed my question and sent me to the next person or hung up on me. I had to call back two more times to get to the correct department.
If you like waiting hours with little to no communication and being ignored and somewhat disrespected, then this is the clinic for you. I’ve visited this clinic MANY times already and have yet to have had a pleasant experience (despite trying to give them the benefit of the doubt). I understand that some days are extra busy, but at this point there’s little to no excuse for poor service and care. Hopefully other locations are better. With the “Mayo Clinic” name behind it, I had somewhat higher expectations. Disappointed. If you’re choosing between going here or traveling to the next town, it’s worth the travel.
Doctor (Gantert) misdiagnosed a slow-growing cancer lesion on my skin for eight years! Said it was a scar. It got bigger and bigger and so painful so I went to dermatology--that doc (Griffin) still treated it like a scar. Could not recognize it as cancer or didn't bother to biopsy. Grew to the size of a half-dollar and was raised an inch. She sent me to plastic surgeon to 'excise the scar'. He was clever enough to biopsy. I nearly fainted when he said cancer. Got surgery in Rochester to remove it. Surgeon said I was lucky the lesion did not grow into a major organ! Another doc threw me out of his office when I went in limping with a cane and I had pain and a pinched nerve. He (Joshua Hou) said I was just there for opiods!! Left in tears and went to the ER. They diagnosed and told me what to do to rectify. I will never go to this clinic again. Going to Faribault, Rochester, or North Field clinics. Sorry.
The same day clinic is open on weekends, don’t let the website fool you. But they won’t update the hours because they don’t care! They say they get less patients that way. Seems like they picked the wrong career path.
Doctor Plate and Jessica J Johnson are the best doctors. So nice, caring, and professional. Owatonna may be smaller than most cities but one thing going strong for them, is this clinic. I enjoy having the best and most comfortable Medicare through them.
Mayo Clinic Health System is a US Hospital based in Owatonna, Minnesota. Mayo Clinic Health System is located at 2200 NW 26th St, Owatonna, MN 55060, USA.
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